Privacy Policy

Table of Contents

Digital Simplicity may collect and use personal information to be able to contact you and provide a service. 

This privacy policy explains when and why Digital Simplicity collects personal information, how it is used, how it may be shared with others and how it is kept secure.

The Digital Simplicity privacy promise:

  • We will never sell your data
  • We will respect and honour your rights to privacy
  • We will apply controls to keep your data secure.

What information do we collect and why

Information you share with us on our website

 

We collect the information you provide when you use our services or submit any forms including contact forms, comments and newsletter sign-ups. We use this information to contact you or send emails as requested. You can easily unsubscribe from our marketing emails by clicking unsubscribe in any email you receive. 

We may also collect associated data such as time of submission, browser and site settings to help us understand things better. 

Payment and transaction information

 
If you pay for and use any of our services, we will collect information so we can process the order and contact you to fulfil the order and keep you up to date with progress. 
 

Information provided in conversations

 

We may have conversations together through email. social media or other platforms. We may keep this information for future reference so that we can provide a better service. 

Information about your use of our website


We collect standard internet log information and details of use such as IP address, browser type, number of clicks and other data of this nature.  This does not give us access to personally identifiable information. We may use various third-party tools for this such as Google Analytics and the Facebook Pixel. We use cookies to help us do this. All this information helps us to improve our marketing activities.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Content from other websites

Pages or articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This site may also include social media like and share buttons from social media platforms such as Twitter, LinkedIn or Instagram. 

In these cases, these providers are likely to collect data about your usage of their services per their respective privacy policies. 

Who we share your data with

 

We use 3rd party partners to support our business who will never use it for their own marketing purposes but may have access to your data, under strict GDPR compliant terms, to provide their service. These include:

  • Our infrastructure hosts (A2)
  • Our bank (Coconut)
  • Our analytics (Google)
  • Our email and CRM provider (Hubspot)
  • Our booking system provider (Amelia)

Our providers may not always be based in the UK but have confirmed they protect your data following current privacy legislation in the UK. 

How long we retain your data

If you sign-up to a newsletter, we keep the data while you are continuing to open the newsletter. We reserve the right to remove you from our newsletter should you not open the newsletter for more than 6-months. 

If you use our services, we keep your data for up to two years and financial information for up to seven years for future reference.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

You can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Contact us to make a request.

How we protect your data and privacy

 
We apply layers of security to keep your data safe, including:
 
  • Your account is secured through your password. Please make sure it is a strong password.
  • Our hosting provider A2 and Hubspot (our CRM provider) has multiple layers of security including firewalls.
  • This site uses encryption technology HTTPS meaning that all communication between your browser and this website is encrypted.
  • I (Mel Mallinson) am fully trained on how to keep personal data safe. 

What data breach procedures we have in place

As soon as we become aware of any data breach, we’ll assess the severity and risk to individuals and inform the data subjects and the ICO where appropriate. We’ll take remedial action and review what we can do to prevent a recurrence.